I got here throughout this on Mastodon (the BEST social media platform), shared by person Vee, and thought it was actually helpful. I haven’t been capable of finding out for positive the place it’s from, however it appears to be from an organization known as HackingHR.
Right here’s what it says:
UNDERSTAND THE SOURCE
Unkind habits typically stems from the opposite particular person’s struggles or insecurities. This might help you reply with empathy.
RESPOND WITH EMPATHY
Present understanding and compassion, even in the event you disagree with the opposite particular person.
MAINTAIN COMPOSURE
Keep calm and don’t to take unkind habits personally. This lets you reply thoughtfully moderately than react emotionally.
USE POSITIVE LANGUAGE
Keep away from destructive phrases and concentrate on constructive, constructive communication.
TAKE A DEEP BREATH
Earlier than responding, take a second to breathe deeply, which might help regain composure.
PRACTICE ACTIVE LISTENING
Attempt to perceive the opposite particular person’s standpoint with out instantly leaping to conclusions.
SET BOUNDARIES
Kindness doesn’t imply tolerating abuse or disrespect. Set clear boundaries when crucial.
SEEK COMMON GROUND
Discover areas of settlement or shared pursuits as a basis for constructive interplay.
OFFER HELP
Typically, unkind habits is a cry for assist. Serving to generally is a highly effective response.
DO NOT RETALIATE
Keep away from the temptation to reply in type. Retaliation solely perpetuates the cycle of unkindness.
PRACTICE FORGIVENESS
Holding onto anger or resentment harms you greater than it impacts the opposite particular person. Forgiveness will be liberating.
REFLECT AND LEARN
After the interplay, mirror on what occurred and contemplate methods to enhance future responses.